Web Hosting for Profit
August 16, 2008
In order to run a good web hosting company successfully, you should have a good knowledge of computer science apart from plenty of patience. Since the development of the Control Panel, people believe that it is no longer necessary to have technical know-how as the Control Panel makes the task of getting a pre-built server and therefore hosting a site, very simple. Things can get complex. You can get a dedicated server on lease and have a sound knowledge of the Control Panel and you can then start hosting of sites, but you should remember that some restrictions are associated with the Control Panel.
You should consider the following ten steps to ensure the successful run of your web hosting company in the future:
Step 1: Select a platform which you wish to use
You can think of using UNIX over Windows as the former is an open source program, and therefore cheaper, besides having a stable environment for web hosting. Although most of the programs can run on both of them, ASP, MS-SQL, .NET, etc. are supported by Windows only. If you are not sure about which host you want to use, you can choose a web host that will offer both the operating systems under one plan.
Step 2: Select the Control Panel which you wish to use
Control Panels differ from the easy ones that are extremely accessible and have essential characteristics together with the organizational ones and also the multifaceted ones for example the H-Sphere System.
Step 3: Choose the reseller-hosting contributor
This is a very vital choice in beginning a web-hosting corporation. Ensure that the corporation orders same rank at par with your favored reseller-hosting corporation. Clients will not believe that corporations giving inexpensive systems are good. Points where the web host can win are:
* Customer support: Make sure that the company has telephone support for the customers round-the-clock. If that is not possible, they should at least have a good e-mail support system with rapid response for queries. These aspects will give the customers a good idea of how the company will be able to assist them when they need help.
* Control Panel and the platform: Ensure that your Control Panel has several features which you can use.
* Characteristics and simplicity: Ensure that the primary cost charged to the clients contains sufficient bandwidth to start the trade easily and also be enough as the trade grows.
* Reputation of the company: A good company always has customer forum where prospective customers can check out the forum and talk to other members about what their experience with the company has been like.
* Experience of the company in this field: Obviously, the longer the company has been in the field of providing web hosting services, the better it is.
Step 4: Prepare the hosting policies and settle the costs
Though you might want to offer a host of plans to the customers, don’t overload them with too many of them to select from. For starters, offering three to five plans would be sufficient. Also have a close look at the competitors and keep a check on what they are up to. You can also try finding a niche of the customers that is still left unsatisfied. It is fine enough if you oversell your resources if you can make up for it by charging the individuals with services like web stats, domain registrations, IP addresses, etc.
Step 5: Prepare a company website
Ensure that the website is constructed in an uncomplicated way and is easily accessible. Ensure that you meet up with the demands of the clients. Therefore, get to know what the future clients want instead of dwelling on you. Utilize the space to let them know how you can meet their requirements well at a reasonable price. You could want to finish off in minimum words but ensure a limit of at least 500 words. This would yield important outcomes in web searches. You may prepare the site on your own or get a professional to do it.
Step 6: Prepare the site for E-Commerce
You will need a payment entry, a trade account and a SSL certificate to get payments online. These are some characteristics of online trade you have to get used to.
Step 7: Offer the customers’ good support
Customer support is crucial and has been as far back as web hosting goes. You can choose a platform or a Control Panel which has a built-in helpdesk, such H-Sphere. You can begin with supporting those services that you are selling, but beyond this, everything depends on you. You can have a FAQ’s section which will assist the customers to solve some of the common problems. You should also ideally have an e-mail and a telephone support system to answer your customers’ queries as soon as they are made.
Step 8: Setting up the billing of your client
You will need a billing software with a merchant gateway for this purpose, principally the one which integrates with your Control Panel like the H-Sphere. A few examples are:
* H-Sphere: IT includes a full-fledged billing system which gives you full control over all resources and enables you to plan prices which you would like to charge from the customers.
* PayPal: This is a comparatively simpler system which is compatible with most of the Control Panels.
* Authorize Net: This is a flexible gateway system which is compatible with all leading credit card providers, and also with most of the Control Panels.
Step 9: Design a welcome email
A welcome email for your new clients is compulsory. You can include the following:
* Complete aspects of the policy chosen by the client
* the registrar and the DNS changes
* An username and a provisional password
* a direct link to the Control Panel
* Connections to the significant topics like client support, FAQ’s and so on.
Step 10: Promoting your website
Though it is a fact that marketing a website is a costly affair and consumes a lot of time as well, it is very important since good marketing will ensure that customers keep visiting your site all the time. Keep in mind that website marketing is not a one-time affair, but an ongoing one. Some aspects which you must consider in this regard include:
* attracting search engine results
* affiliate programs and paid advertising
* Information sheets
The steps mentioned below are just the basic ones, and not exhaustive. Though building of a web hosting site is challenging, it is not impossible if you are committed to it. Though many new companies are coming up each day, the market is not at the saturation point since there is a lack of good companies. You just need to take care of customer needs - word of mouth will do the rest. Remember, customer is the King!
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